It is important for us to make sure that every buyer is satisfied with our products. Therefore we have a dedicated Support Team helping you to solve any themes-related issues in timely and efficient manner.
Where You Can Get Support
We provide support to our paid customers via Support ticket system
Please note that, support requests received via site comment, Email, Twitter or FaceBook might get ignored. Please use only support ticket for all kinds of support.
Support requests are being processed on business days from 10:00 to 17:00 (IST +5:30) in the order they are received. Please note that most of them are handled within 24hours, but sometimes (in very rear and complicated cases) you will have to wait 2-3 business days for our response. We also have very limited weekend support. We have no or very limited support on Saturday, Sunday and other holidays.
Extent of Our Support
We only cover support for our themes, and cannot provide general support on Drupal or third-party modules.
Though we will try to help you with any type of requests (including customization that requires only a couple lines of codes changing), you must understand that we cannot provide extensive help in terms of modifications.
What We Can’t Help You With
- New features implementation and extending themes functionality
- Themes modifications and customization
- Server-side issues
- Third-party modules
Refund claims can be satisfied only if the Product is not as described, or is broken or is corrupt.